Working with difficult people - relationships. listening. understanding. negotiating. communications

LAPIN, RAPHAEL

livre working with difficult people - relationships. listening. understanding. negotiating. communications
EDITEUR : DORLING KINDERSLEY UK
DATE DE PARUTION : 01/10/09
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SYNOPSIS :

A practical, pocket-sized guide to working with difficult people. It helps you learn to identify the reasons why staff may be causing problems, communicate effectively
and negotiate conflict. It includes real-life case studies that demonstrate how to deal with different kinds of problems and find effective solutions.
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Format

  • Hauteur : 17.20 cm
  • Largeur : 12.40 cm
  • Poids : 0.12 kg

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