Defensive Design for the Web

Let's admit it. Things will go wrong online. No matter how carefully you design a site, no matter how much testing you do, customers still encounter problems like form errors, file not found pages, out of stock items, and inaccurate search results. So how do you handle these inevitable breakdowns ? With defensive design. This book shows you how with clearly explained guidelines, examples, and "Head to Head" comparisons.
It's a must-read for anyone who wants to increase usability and customer satisfaction.