Customer Success 101 - E-book - ePub

Benefit from my knowledge and experience based on: 6+ years in customer-facing roles, 3+ years in SaaS business, 2 successfully built teams from scratch. ?? Do you want to... Start your career in Customer Success? Understand better your CS colleagues and post-sales business perspective to enhance your career? Fill in potential gaps you might have about CS? Get clarity on the Customer Success role and what is it actually about? Understand the big picture and key principles? Be able to talk comfortably about CS topics during job interviews? ?? Once you've read this ebook, you won't feel....
Confused and overwhelmed by all the resources, articles, courses, and trend reports. Lost whenever you see all the GRR, NRR, LV, customer journey, etc. terms out there. ?? In only 55 pages of content you will get access to the CS essentials, including: The big picture: SaaS as a business, what is Customer Success, why does it exist, why is it important, its relation to the overall business, and other roles Data and metrics: essential strategical and tactical CS metrics you need to know The core of the CS' day-to-day job alias customer journey: what is it and why is it important Tools to achieve success: ever heard of the kick-off, QBR, voice of customer, customer advisory board, CSAT or NPS? Your personal career: possible career paths in CS, skills, compensation, mindset, and job interview tips + as a bonus, example of some practical technical tools you should know about ++ on top of the above, you will get practical career tips as well as real-life scenarios you might experience.
Real, practical, understandable, and relatable information. No overwhelming marketing-friendly buzz words with no explanation.