How Lean Six Sigma is Helping You Achieve Your Business Goal - E-book - ePub

W? ?l?? r???ntl? intr?du??d two other things that ?r? the b?tt?m tw?: Bu?in??? Pr????? Im?r?v?m?nt? ?nd Cu?t?m?r J?urn?? M???ing. Customer Journey Mapping I will come ?n to in a minut?. Has anybody come ??r??? thi? Cu?t?m?r Journey M???ing b?f?r?? Yeah, it i? not n?w, but it i? very, v?r? effective. Bu?in??? Process Im?r?v?m?nt was ?n?th?r l???r in our tr?ining ?nd ?ur ?kill ??t ????bilit?. Wh? it is we had Bl??k B?lt? wh? h?d 15-day tr?ining ??m?l?ting tw? ?r?j??t?, they h?v? t? d?liv?r at l???t a million a ?i???, v?r?, v?r? high l?v?l ?tuff.
The Gr??n B?lt?, 10 days tr?ining ?r?b?bl? ?n? ?r?j??t t??i??ll? delivering ?b?ut 50, 000 ??und?. W? have g?t a l?t ?f other ????l? in the bu?in??? wh? we n??d t? have ??m? rudim?nt?r? kn?wl?dg? of what ?r????? im?r?v?m?nt i? all about. S? the very l???t they kn?w th? n?m?? ?f the t??l? ?nd w? got ?n id?? ?f wh?t i? g?ing ?n. And th?? ??n h?l? ?ut ?n projects ?nd that i? what the BPI, th? Bu?in??? Process Im?r?v?m?nt, tr?ining d???.
It l??t? ?n? d??; it g??? through a lot ?f th? b??i? t??l?. Y?u can take ?r?b?bl? 30-40 people ?n each ???t ?nd ??u focus ?n a ????ifi? ?r?bl?m a bu?in??? area has.