The Customer Centric Sales Process: Aligning Sales to the Buyer's Journey - E-book - ePub

Transform Sales Teams to Boost GrowthClosing deals requires deeply understanding buyer needs, values and preferences. But when sales processes stay internally focused, relevance and relationships suffer. In The Customer Centric Sales Process, you'll discover a clear framework for aligning every sales interaction to the buyer's journey, winning loyalty and accelerating growth. Learn to: Map complete customer journeys to identify opportunities to deliver value Structure sales processes on buyer personas and purchase behaviors Gather contextual insights to personalize messaging and presentations Innovate questioning techniques focused on identifying unseen customer problems Calculate the ROI of improving customer experience in the sales process Continually refresh strategies based on changing customer expectations Foster enduring customer centricity and adaptability across sales teams If your sales conversations feel one-sided and teams struggle to articulate true value, this guide is for you.
Apply its research-backed approaches to transform engagement, retention and expansion. With rigorous customer alignment, you'll build trust, differentiate completely and convert more prospects to satisfied lifetime buyers. Start capturing growth by placing customers at the core of every sales interaction!