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To meet a new business requirement, more is required than just adding new applications or functions to the existing operating environment. Prior to implementation, you must understand the impact on to the existing environment. For example. What is involved with the installation of the product? How can you fit the operational activities into the production schedule? What tool is required for the development and the test cycle? How do you measure the performance and capacity of the new product, and the overall environment? What about the end user's education and training? How much does it change your current backup and recovery methodology, and disaster recovery plan? How has the Accessibility Canada Act Mandate been incorporated into the solution?